Privacy Policy

This privacy policy explains how Launch Lane Dublin collects, uses, stores, and protects your personal data. We are committed to handling your information responsibly and transparently. This policy applies to all interactions with our service, including our website, email correspondence, phone calls, and any forms you submit.

Data Minimisation

We collect only the personal data that is directly necessary to respond to your queue-planning request and coordinate your collection-day arrival. This typically includes your name, email address, phone number, preferred collection date, collection area, group size, accessibility requirements, and any notes you choose to provide. We do not collect payment card details, financial information, identity-document numbers, government-issued identification data, or any information unrelated to planning your collection-day experience.

Purpose of Data Collection

Your personal data is collected and processed for one clearly defined purpose: to receive, review, and respond to your queue-planning request. Specifically, we use your data to:

  • Acknowledge receipt of your request
  • Contact you to discuss your collection-day plan
  • Prepare and deliver a personalised arrival plan for your group
  • Follow up if we need clarification on any detail you provided

We do not use your data for marketing, profiling, automated decision-making, or any purpose beyond the request-response cycle described above.

Data Retention

We retain your personal data only for as long as is reasonably necessary to fulfil your planning request and handle any follow-up queries. In practice, this means we will keep your information for a maximum of 90 days after your stated collection date. Once that period has passed, we will securely delete all personal data associated with your request. If you contact us with a new request at a later date, a new retention period will begin from that point.

No Sale of Personal Data

We do not sell, rent, trade, or otherwise disclose your personal data to any third party. Your information is never shared with brands, retailers, venues, event organisers, data brokers, advertisers, or any other external party. We do not participate in data-sharing arrangements of any kind.

Access, Correction, and Deletion Requests

You have the right to request access to the personal data we hold about you at any time. You also have the right to ask us to correct inaccurate data or to delete your data entirely. We will fulfil any such request promptly and at no cost to you. To exercise these rights, please contact us using the details below and include enough information for us to locate your record, such as the name and email address you used when submitting your request.

Cookies and Local Storage

Our website does not set third-party tracking cookies or use third-party analytics services. If we use cookies or browser localStorage at all, it is solely for essential website functionality, such as remembering a form state during your current session. You may configure your browser to refuse cookies or clear localStorage at any time without affecting your ability to contact us or use our service. We will never use cookies or localStorage to track you across other websites or to build a profile of your browsing behaviour.

Contact Us About Privacy

If you have any questions about this privacy policy, wish to exercise your data rights, or have a concern about how your information has been handled, please contact us directly:

We will acknowledge your privacy-related enquiry within five working days and aim to resolve it as quickly as possible.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page with a revised date. We encourage you to review this policy periodically.

This policy was last reviewed and published in 2024.